Citra Cafe FAQs
Frequently Asked Questions
Find quick answers about Citra Cafe locations, hours, ordering, catering, gift cards, menu options, business opportunities, and more.
Locations & Hours
Where are Citra Cafe locations?
Citra Cafe has locations throughout the Greater Boston area, including Boston (Francis Street, Longwood Avenue, and Albany Street), Brookline/Chestnut Hill, and Foxborough. Visit our Locations page for the most current list of cafes, addresses, directions, and location-specific information.
What are Citra Cafe’s hours?
Hours vary by location and may change on holidays or based on the building or campus where a cafe is located. Please visit our Locations page for the current hours at the Citra Cafe you plan to visit.
Are all Citra Cafe locations the same?
Our cafes share the same focus on fresh, convenient food and friendly service, but menus, hours, services, and available items can vary by location. Some specialty items may be offered only at select cafes. Please visit this page to find the unique menus for each location.
Ordering & Pickup
Can I order Citra Cafe online?
Yes. Online ordering is available for participating Citra Cafe locations. Use the Order Online option on our website or the Citra ordering app to choose a participating location, view available items, and place your order.
Can I order ahead for pickup?
Yes. At participating locations, you can place an order ahead and select pickup so your food is ready when you arrive. Available pickup times and menu items are shown during the ordering process.
Do you offer delivery?
Delivery availability depends on the location. Citra Cafe may be available through third-party delivery platforms in certain areas. Enter your delivery address through the applicable ordering platform to see current availability.
Can I order directly at the cafe?
Absolutely. Walk-in ordering is available during regular cafe hours. Stop in for breakfast, coffee, lunch, snacks, grab-and-go items, and other location-specific selections.
Menu & Dietary Questions
What does Citra Cafe serve?
Citra Cafe serves breakfast and lunch with a wide variety of made-to-order and grab-and-go choices. Depending on the location, options may include breakfast sandwiches, bagels, oatmeal, coffee and espresso drinks, sandwiches, panini, wraps, salads, bowls, burritos, soups, bakery items, snacks, smoothies, and cold beverages.
Do menu items vary by location?
Yes. Most locations offer many Citra favorites, but specific items and specialty selections can vary. Check the menu for your location when ordering online or ask the cafe team about current offerings.
Does Citra Cafe offer vegetarian options?
Yes. Citra Cafe offers a number of vegetarian choices, including salads, wraps, sandwiches, bowls, breakfast items, sides, bakery items, and beverages. Selection varies by location.
Can Citra Cafe accommodate food allergies or dietary restrictions?
Please speak with a Citra Cafe team member before ordering if you have a food allergy or dietary restriction. Ingredients and preparation methods can vary, and our kitchens handle a variety of foods and allergens. We will do our best to provide ingredient information and help you identify suitable options, but we cannot guarantee an allergen-free environment.
Is nutritional information available?
If you have a question about ingredients or nutrition for a specific menu item, please contact the cafe directly or ask a team member at the location. Availability of detailed nutritional information may vary by item.
Catering
Does Citra Cafe offer catering?
Yes. Citra Cafe offers catering for meetings, office lunches, events, hospital and campus gatherings, and other group occasions. Catering selections include breakfast, sandwiches and wraps, salads, bowls, lunch boxes, fruit, sweets, beverages, and more. Visit our Catering page for more information.
How do I place a catering order?
Visit the Catering page on CitraCafe.com to view current options and ordering information. For assistance with a catering order, contact the Citra catering team at 617-283-5353 or catering@citrafreshcafe.com.
How far in advance should I place a catering order?
Advance notice is recommended, especially for larger orders or orders needed at a specific delivery time. Lead times can vary based on order size, menu selection, location, and delivery needs, so please contact the catering team as early as possible.
Do you offer individual boxed lunches or group catering?
Yes. Citra Cafe offers both individually packaged options, such as lunch boxes, and group-style catering selections. The catering team can help you choose the format that works best for your meeting or event.
Gift Cards & Loyalty
Does Citra Cafe offer gift cards?
Gift card availability and purchase options may vary by location. Please contact your nearest Citra Cafe or ask a team member in the cafe for the current gift card options.
Does Citra Cafe have an app?
Yes. The Citra ordering app makes it easier to browse available menu items and place orders at participating locations. Visit the Order Online section of our website for current app and ordering information.
Does Citra Cafe have a rewards or loyalty program?
Rewards and loyalty features may be available through the Citra app at participating locations. Check the app for current program details, earning options, available rewards, and any location-specific terms.
Payments & Other Questions
What forms of payment does Citra Cafe accept?
Payment options can vary by location, but Citra Cafe locations generally accept major credit and debit cards and may also accept mobile or contactless payments. Ask your location if you have a question about a specific payment method.
Can I place a large order that is not a full catering order?
Yes. For larger pickup orders, we recommend contacting the cafe in advance so the team can confirm timing and availability. For bigger groups, delivery, or more complex orders, our catering service may be the best option.
Can I request changes or substitutions to a menu item?
Many made-to-order items can be customized, depending on the ingredients available at that location. Available modifications will appear when ordering online, or you can ask a team member when ordering in person.
Business Opportunities
I manage a building, hospital, office, campus, or other property with space for a cafe. Can I contact Citra?
Yes. Citra Cafe is interested in hearing about potential cafe locations and business opportunities. If you represent a property, hospital, medical facility, office building, college or university, corporate campus, or another high-traffic location and would like Citra to consider operating a cafe there, please contact us through our Business Opportunities inquiry form.
What information should I include with a business opportunity inquiry?
Please include the property name and address, type of facility, approximate available cafe or food-service space, estimated building population or foot traffic, expected operating needs, anticipated timing, and your contact information. Photos, floor plans, or other relevant details are also helpful if available.
Contact & General Information
How can I contact Citra Cafe?
For questions about a specific order, menu item, hours, or location, please contact the cafe directly through the information listed on our Locations pages. For catering, use the contact information on our Catering page. For general questions or business opportunities, please use the appropriate contact form on CitraCafe.com.
How can I share feedback about my visit?
We welcome customer feedback. Please use the Contact page on CitraCafe.com and include the location you visited, the date of your visit, and any helpful details so our team can follow up appropriately.
Where can I learn more about Citra Cafe?
Visit our About page to learn more about Citra Cafe, our story, and our approach to serving fresh, convenient food in the communities and workplaces we serve.
